No Show & Late Arrival Policy


Effective November 1, 2013, we will implement a new no show and late arrival policy.

We understand that circumstances arise and you may not be able to keep a scheduled appointment. If you need to cancel or reschedule an appointment, we kindly ask for 24 hours notice. Should an emergency or situation arise where that is not possible, we will work with you the best our schedule allows. If you are running more than 15 minutes late and our schedule is full, we will attempt to work you in as time allows, so as not to cause further delay to other patients' scheduled appointments. This may not always be an option if it is late in the day or the schedule is completely booked for the remainder of that day. You may be rescheduled for another day.

Three no show appointments without a timely call to cancel will result in you being changed to walk-in only patient. Walk-ins will be seen as space becomes available. It is our hope that this is a step we will never have to take. We appreciate all of our patients and believe this will help us better serve everyone.

Thank you,
Okaloosa Eye Care Staff

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